Your source of insights for a successful digital transformation.

AWS re:Invent 2016 - Everything You Need To Know

AWS re:Invent 2016 took place from November 28 to December 2 throughout downtown Las Vegas. Neosperience was there to witness the future of cloud computing. And ... well ... in this year’s edition there was a lot to witness.

Far from being a geek-only and behind-the-scenes event, the AWS conference has a profound impact on the life of citizens and customers around the world. The advancements of cloud computing technology, in fact, will ultimately decide how you develop, build and distribute your services.

Topics: Digital Customer Experience Cloud aws

The Year of 'Supershoppers' - How To Engage And Monetize Them

The Black Friday and the Cyber Monday usually pave the way for the grand opening of the holiday shopping season. While traditional consumers would wait until the last minute to buy their gifts, the digital customers show a completely different behavior.

Welcome to ‘The Year of Supershoppers’, a new breed of customers, set to revolutionize the retail industry. What are the peculiarities of the new shoppers? How are you going to change your strategy to deliver amazing experiences?

Topics: Digital Customer Experience Retail Mobile customer engagement

SMXL 2016 - The Revolution of The Retail Customer Experience

What is the first thing you do when you wake up and the last before you sleep? Behind this (apparently futile) question we can find the fate of the retail customer experience.

We tried to find proper answers during Neosperience's speech at the SMXL 2016 conference, a three-days long tour de force of discussions about digital and mobile marketing.

Topics: Digital Customer Experience Innovation Retail Mobile

The New Customer Journey: 5 Steps To Reinvent the Map

The journey of a thousand miles must begin with a single step.” (Chinese Proverb)

With the rise of a new generation of digital customers, you can no longer rely on the traditional customer journey map. And with the word ‘traditional’ we mean every single map that you have used in the last ten years.

In the digital ecosystem everything changes at such an impressive pace that you need a new perspective to engage and monetize customers. Purchasing and consumption behaviors evolve, and so does the digital customer experience.

Topics: Digital Customer Experience Innovation Project Management Branding Big Data Mobile Customer Journey

Neosurance Among The Top 7 InsurTech Startups in EMEA

The InsurTech is a relatively young industry but it is already proving to be one of the most vibrant, in terms of innovation and investments. Neosurance has already established itself as a major player, and now has been selected among the Top 7 InsurTech startups in EMEA.

The recognition comes as part of the MEDICI Top 21 – InsurTech Awards, organized to identify and showcase the most innovative startups that are changing the insurance business.

Topics: Digital Customer Experience Awards Neosurance

Key Findings From The 2016 State of Digital Transformation

Digital transformation’ is undoubtedly one of the most common buzzwords of our times. Following this wave of modernization, most companies are undergoing varying extents of renovation.

The problem is whether companies are moving along the right path or not. How are you dealing with the challenges of an epochal shift that promises to impact businesses even more in the years to come?

Topics: Digital Customer Experience Innovation Mobile

5 Disruptive Technology Trends For Your Retail Experience

What are the most disruptive technology trends that await around the corner? How will these trends affect the way you engage and monetize your customers from 2017?

It is a common opinion that in the next months the tech revolution will bring to completion the lines of development that we have seen born and grow in the recent years.

Topics: Digital Customer Experience Mobile Internet of Things

Introducing The Next Generation Store [VIDEO]

The smartphone is at the forefront of a digital transformation that is quickly disrupting the physical identity of the retail store.

Customer behaviors, tastes, and needs are continuously rewritten by technology. The keywords to understanding this shift are personalization and relevance.

Topics: Digital Customer Experience Neosperience Apps Neosperience Mobile

The State of Inbound 2016 - A Few Hints on The Future of Marketing

Hubspot has released its global 8th annual The State of Inbound, a top notch report delivering an in-depth analysis of the main global trends. ‘Inbound’, of course, is the engine that drives the whole take on the future of marketing.

The report, however, is not limited to a partial view on the matter. On the contrary, it delivers useful insights into the most urgent challenges and priorities for marketers and salespeople, based on data gathered from thousands of the world’s leading professionals.

Topics: Digital Customer Experience Content Marketing Inbound Marketing Mobile

Three Questions For The Next Generation Customer Experience

Sometimes we are so focused on what we need to do today that we barely realize that our efforts could be vain in the near future. This principle is even truer when it comes to the experience of your clients.

Today, everybody is well aware of the importance of the customer experience, and it can hardly be called a buzzword anymore. While we talk about the principles of the experience, however, they have already moved one step forward.

Topics: Digital Customer Experience Mobile customer engagement Customer Journey