Your source of insights for a successful digital transformation.

The Digital Change Agent’s Manifesto - Revolution From Within

How can you set the spark of the digital transformation on fire? We always stress the importance of change in the era of constant technological evolution, but more than often it is not clear who should lead this change. Who is the agent of drift towards the future?

What it means to be a successful change agent in the digital economy is the main focus of the latest report published by Brian Solis, analyst at Altimeter. The prophet from the age of Digital Darwinism has shared, once again, the opportunities and hardships of moving a Brand from the old patterns and habits. 

Topics: Digital Customer Experience Exponential Organization Mobile customer engagement Customer Journey digital transformation

AWS re:Invent 2017 - Tales From The Future Of Cloud

In the weeks leading to the AWS re:Invent 2017, we have seen many speculations about the nature of the announcements that Amazon would do during its annual event. The first few days have maintained, if not exceeded, the expectations.

There is a constant element behind all the news emerging about Amazon's Cloud: a significant shift towards the 'applications' side of the technology. Follow us as we unveil the future of Amazon Web Services and the entire Cloud world.

Topics: Innovation developers development customer engagement aws

Soft Skills are the New Core Skills - and Technology Can Hire Them

Mark Murphy, the author of Hiring For Attitude, leadership trainer and CEO of Leadership IQ, has trained companies like Microsoft and IBM. In one of his research he tracked 20,000 new hires, and found that 46% of them failed within 18 months.

Even more shocking than the failure rate was the fact that 89% of the time it happened for attitudinal problems towards work and colleagues, and only 11% for lack of expertise. The attitudinal deficits included low levels of emotional intelligence, motivation, and temperament.

Topics: Human Capital Management Machine Learning Artificial Intelligence psychographics Employee Engagement

5 Insightful Talks From The Inbound 2017 [VIDEO]

‘Inbound’ is the name of the annual conference held by Hubspot in Boston. From a community-focused meeting, it has grown exponentially into a mainstream even, attended this year by over 20,000 people from 100 countries.

The inbound marketing methodology is always at the heart of the week-long conference but, this year more than ever, there were plenty of interesting talks spanning from business to technology and social matters.

Topics: Inbound Marketing

Be Human - Matching Customer Personality is the New Key to Relevance

There came a time when the digital era took over the analog world and completely changed the face of marketing, with no possible turning back.

If you ask how things changed, most marketers will likely point at three main areas of marketing that have been disrupted: Speed, Relevance, Reach. The rise of digital means you can (must) be incredibly fast and get an unprecedented coverage - something you could only dream two decades ago.  

Topics: customer engagement customer loyalty psychographics

Strategic Predictions For 2018 and Beyond From Gartner Symposium


The future is filled with disruption. But pending disruptions are taking on new forms. This is the tipping point for Gartner's keynote about top strategic predictions for 2018 and beyond, live from Orlando.

Here is a selection for you of the most relevant insights from Gartner Symposium/ITxpo, where the world’s top digital professionals gain a strategic view of the emerging trends shaping technology and business. 

Topics: Digital Customer Experience Innovation customer engagement

Psychographics - Turn Mass Personalization into Customer Uniqueness

Mass Marketing is dead, that's nothing new. In a world dominated by the culture of "Me", one size doesn't fit all. Customers - no matter what their socioeconomic status is - want to take center stage. They want to be loved by the Brands they love, in return for their loyalty.

If you are not willing to take care of your customers’ emotions, desires and needs, they will devote their soul and heart to your competitors. In this ever-customer-centric scenario, personalization goes from being a nice-to-have to becoming a must-have.

Topics: customer engagement Customer Journey psychographics

Neosurance Chosen as Best Insurance Game-changer at Munich Re Digital Partners

It has been a memorable year for Neosurance. The innovative insurtech start-up, founded by Neosperience and DigitalTech, has been recently awarded with the Munich Re Digital Partners Award as the ‘Best Insurance Game-changer'.

The recognition comes in the wake of the selection by Plug&Play for their intensive acceleration program, and the partnership with AXA Italy to launch the first push "instant insurance".

Topics: Awards Neosurance

Take These 5 Steps And Reinvent Your Customer Journey Map

The journey of a thousand miles must begin with a single step.

With the wisdom of this Chinese saying, let's start 'our journey' to discover how the 'customer journey' has changed in the last five years, pushed by the evolution of mobile technology, and what this means for your Brand.  

The rise of the born-digital generations of customers (Millennials and post-Millennials) makes your traditional customer journey map obsolete. Every single map that you have used in the last decades is now useless. How can you recover?

Topics: Digital Customer Experience Innovation Project Management Branding Big Data Mobile Customer Journey

Connected Health - Technology Shapes The Future of Healthcare

What do Google Apple and Amazon have in common? They are all betting on the business of the connected health. This new model for healthcare has a tremendous promise and is attracting millions of dollars in investments all over the world.

There is an ambitious goal at stake: the ability to exploit the potential of technology to provide a better service, improve the experience of the patients, and reduce the costs of quality healthcare.

Topics: Digital Customer Experience Internet of Things Health