Your source of insights for a successful digital transformation.

Soft Skills are the New Core Skills - and Technology Can Hire Them

Mark Murphy, the author of Hiring For Attitude, leadership trainer and CEO of Leadership IQ, has trained companies like Microsoft and IBM. In one of his research he tracked 20,000 new hires, and found that 46% of them failed within 18 months.

Even more shocking than the failure rate was the fact that 89% of the time it happened for attitudinal problems towards work and colleagues, and only 11% for lack of expertise. The attitudinal deficits included low levels of emotional intelligence, motivation, and temperament.

Topics: Human Capital Management Machine Learning Artificial Intelligence psychographics Employee Engagement

What Are The Top Priorities When You Invest In Experience Strategy?

Customer experience is one of the most used keywords to define what is happening to business in recent years. Today, the DCX is clearly a priority, but you need to understand how to invest in it to prevent it has not a real impact on your strategy.

What are the top priorities when you start investing in the creation of the best possible experience? Tricky question, especially if your objective is to deliver relevant, personalized experiences. One hint? Start with improving the relationship.

Topics: Digital Customer Experience Internet of Things Machine Learning Artificial Intelligence

How Artificial Intelligence Is Disrupting Your Organization

Whoever reads a science fiction novel ends up thinking about smart machines that can sense, learn, communicate and interact with human beings. The idea of Artificial Intelligence is not new, but there is a reason if big players like Google, Microsoft or Amazon are betting precisely on this technology right now.

After decades of broken promises, the AI is finally reaching its full potential. It has the power to disrupt your entire business. The question is: How can you harness this technology to shape the future of your organization?

Topics: Digital Customer Experience Innovation customer engagement Machine Learning Artificial Intelligence