Your source of insights for a successful digital transformation.

Be Human - Matching Customer Personality is the New Key to Relevance

There came a time when the digital era took over the analog world and completely changed the face of marketing, with no possible turning back.

If you ask how things changed, most marketers will likely point at three main areas of marketing that have been disrupted: Speed, Relevance, Reach. The rise of digital means you can (must) be incredibly fast and get an unprecedented coverage - something you could only dream two decades ago.  

Topics: customer engagement customer loyalty psychographics

Strategic Predictions For 2018 and Beyond From Gartner Symposium


The future is filled with disruption. But pending disruptions are taking on new forms. This is the tipping point for Gartner's keynote about top strategic predictions for 2018 and beyond, live from Orlando.

Here is a selection for you of the most relevant insights from Gartner Symposium/ITxpo, where the world’s top digital professionals gain a strategic view of the emerging trends shaping technology and business. 

Topics: Digital Customer Experience Innovation customer engagement

Psychographics - Turn Mass Personalization into Customer Uniqueness

Mass Marketing is dead, that's nothing new. In a world dominated by the culture of "Me", one size doesn't fit all. Customers - no matter what their socioeconomic status is - want to take center stage. They want to be loved by the Brands they love, in return for their loyalty.

If you are not willing to take care of your customers’ emotions, desires and needs, they will devote their soul and heart to your competitors. In this ever-customer-centric scenario, personalization goes from being a nice-to-have to becoming a must-have.

Topics: customer engagement Customer Journey psychographics

"Persona-lize" Your Strategy To Change the Face of Customer Centricity

Recently, we have talked about Gamification as an unconventional way to engage customers and increase loyalty, in a world where the two go hand-in-hand and are intimately related.

Now we take a step back to move forward, shifting the focus from the engagement to the understanding. Even before thinking about ‘how’ to drive customer loyalty, in fact, you need to figure out ‘who’ your loyal customers are.

Topics: Digital Customer Experience customer engagement customer loyalty

Mythological Marketing - The Future of Your Brand is in The Past

What is the meaning of your marketing? What are the roots of your storytelling? More and more companies embark on a long journey to discover the hidden traits of their identity. And what they find is a long red thread that goes straight to the roots of culture and society. 

There is a persistent wave that moves underneath the structures of modern business, molding everything we do. Sometimes we recognize it, sometimes not. This wave is made of myths and heroes, and it is shaping a new marketing. Mythological Marketing.

Topics: Digital Customer Experience Archetypes customer engagement

The Seven Pillars Of The New Customer Loyalty

Is Brand Loyalty still relevant for customers? In a market where the limitations of space and time are canceled by technology - and we can buy everything we want directly with a tap on a mobile screen - does it make sense to talk about loyalty?

The answer is ‘Yes’ to both questions. Customer Loyalty is still relevant, but it is hard to get and even harder to retain as the competition is so tight. This is the starting point of The 7 Pillars Of The New Customer Loyalty, our new checklist that will help you improve your strategy and evolve to stay relevant. 

Topics: Digital Customer Experience Mobile customer engagement customer loyalty

How Augmented Reality Can Strengthen Your CX

When Tim Cook took center stage to kick off Apple's WWDC 2017 conference, we knew that something was coming. A lot was discussed yesterday: watchOS 4, macOS High Sierra, iOS 11, the arrival of Siri on a hardware called HomePod. 

Of all the announcements, though, the one that really resonates with the digital and marketing leaders is the launch of the ARKit: a set of tools for developers to create augmented reality apps, that has been boasted as the “largest AR platform in the world”.

Topics: Digital Customer Experience customer engagement Augmented reality

Travel Customer Journey - The Evolution Of Planning and Purchasing

Brace Yourself; Summer is coming!

The hot season intensifies the activity of those who want to plan their trip, but also of those who produce and sell vacation-related products and services. The desire to explore the world, in fact, has not changed over the last century, and will not change in the next future.

What has evolved dramatically - in the last decade - is the way we research, plan and purchase our trips. What Google has called The Travel Customer Journey. A disruption made possible - again - by the smartphone. 

Topics: Digital Customer Experience Mobile customer engagement Customer Journey customer loyalty

Retail Apocalypse - How Technology Will Help You Survive

It’s the end of the world as we know it.” Well, at least for retailers. Today, they have to face their toughest challenge ever: Reinvent their identity, innovate their business and try to survive the Retail Apocalypse.

Easier said than done, at least judging from the rash of closings and business failures. Apparently, thousands of brick-and-mortars are shutting down, and foot traffic to retail stores is sagging. The only way to escape the fate is to tackle head on the underlying causes of the ‘Zombie Mall’ situation.

Topics: Retail Mobile customer engagement Customer Journey

F8 2017 - Facebook And The Augmented Reality Platform [VIDEO]

Today at our F8 developer conference, we're making the camera the first augmented reality platform.” With these promising words, Mark Zuckerberg opened the annual F8 conference in San Jose, California.

Year after year, the meeting has gradually lost its ‘developers only’ nature, to become a mainstream event where Facebook presents the new products that will - eventually - change the life of millions around the world.

Topics: Facebook Mobile customer engagement