Your source of insights for a successful digital transformation.

Strategic Predictions For 2018 and Beyond From Gartner Symposium


The future is filled with disruption. But pending disruptions are taking on new forms. This is the tipping point for Gartner's keynote about top strategic predictions for 2018 and beyond, live from Orlando.

Here is a selection for you of the most relevant insights from Gartner Symposium/ITxpo, where the world’s top digital professionals gain a strategic view of the emerging trends shaping technology and business. 

Topics: Digital Customer Experience Innovation customer engagement

Take These 5 Steps And Reinvent Your Customer Journey Map

The journey of a thousand miles must begin with a single step.

With the wisdom of this Chinese saying, let's start 'our journey' to discover how the 'customer journey' has changed in the last five years, pushed by the evolution of mobile technology, and what this means for your Brand.  

The rise of the born-digital generations of customers (Millennials and post-Millennials) makes your traditional customer journey map obsolete. Every single map that you have used in the last decades is now useless. How can you recover?

Topics: Digital Customer Experience Innovation Project Management Branding Big Data Mobile Customer Journey

5 Books Every Digital Marketer Should Read This Summer

Once you stop learning, you start dying.” This famous quote by Albert Einstein is still relevant to understand a major truth of the digital era: the only thing that is constant is change, and so you should never stop learning if you want to stay relevant.  

Of course, this applies both to companies and individuals. Inspiration is all around us and it will empower you to gain competitive advantage, if you can get out of the comfort zone. What better way to improve than by reading a smart book?

Topics: Digital Customer Experience Innovation Content Marketing Mobile

Improve Yourself In 2017 With These Essential Books For Digital Leaders

Always read something that will make you look good if you die in the middle of it.” (P.J. O’Rourke)

The only book that will not make you better is the one that you are not reading. In this whirlwind of technological disruptions, the digital leaders know how important is to learn from the experiences of the others.

Actually, there is nothing like an insightful and enlightening book to help you improve yourself, and get a more accurate vision of your environment, customers, and business. Here is our list - revamped for 2017 - of the essential books that will inspire you and the ones around you.

Topics: Digital Customer Experience Innovation Branding Storytelling Inbound Marketing Mobile

Biometrics - The Future of Payments And Customer Experience?

What if you could authenticate your payments with a scan of your finger or your iris? What if you could take a selfie to authorize a banking transaction? Would you do it? Set aside all fears, the future of payment authentication is strictly connected to our body.

Biometrics are already considered the most important technology to transform how we make purchases, online and offline. An advancement that will improve security, but also shape a completely different customer experience.

Topics: Digital Customer Experience Innovation Payment Mobile

How Artificial Intelligence Is Disrupting Your Organization

Whoever reads a science fiction novel ends up thinking about smart machines that can sense, learn, communicate and interact with human beings. The idea of Artificial Intelligence is not new, but there is a reason if big players like Google, Microsoft or Amazon are betting precisely on this technology right now.

After decades of broken promises, the AI is finally reaching its full potential. It has the power to disrupt your entire business. The question is: How can you harness this technology to shape the future of your organization?

Topics: Digital Customer Experience Innovation customer engagement Machine Learning Artificial Intelligence

In Your Customers' Mind - A Tale Of Technology, Marketing and Emotions

The times are a changin”. It is only been 10 years since Vargo and Lush described the shift from a product-centred view of markets to a service-dominant (SD) logic. Since the goods themselves are never just ‘goods’ but service providers, this marks the definitive shift from tangible to intangible assets as the major sources of value.

The reason is simple: the ‘Homo Oeconomicus’ went extinct. As mere consumers we needed ‘utility’, so we were always looking for goods and services in order to maximize it; as humans we need ‘feelings’, and we are willing to embrace all the things that can enrich and nourish our experiences.

Topics: Digital Customer Experience Innovation Neuromarketing

10 Inspiring TED Talk Videos Every Digital Leader Should Watch

What is better than a fair amount of inspiring TED Talk videos to kick off the new year? The digital leaders must stay always on top of things, ready to put their beliefs into question. We live in an age where the only constant is the constant change, after all.

Whether you are trying to improve your business strategy, to establish yourself as a true guide for your employees, or simply to find your inner motivation, there is a TED Talk waiting for you.

Topics: Digital Customer Experience Future Innovation

4 Mobile Technology Trends For 2017

Mobile is the future.” With these very words in 2010 Eric Schmidt, CEO of Google at the time and now Chairman of Alphabet, gave us a glimpse of what was going to happen. And he definitely hit the target!

Almost seven years later, mobile has disrupted the way we relate to the world. We are living a transformation far from being over. Many changes await us around the corner of the new year, and it is time to understand what are the main mobile technology trends for 2017.

Topics: Digital Customer Experience Innovation Retail Mobile Internet of Things

SMXL 2016 - The Revolution of The Retail Customer Experience

What is the first thing you do when you wake up and the last before you sleep? Behind this (apparently futile) question we can find the fate of the retail customer experience.

We tried to find proper answers during Neosperience's speech at the SMXL 2016 conference, a three-days long tour de force of discussions about digital and mobile marketing.

Topics: Digital Customer Experience Innovation Retail Mobile